Frequently Asked Questions
Or choose one of the categories below to find your question
An extended warranty is actually an insurance policy on your vehicle, a safeguard against expensive, unforeseen repairs. It covers repairs for an agreed-upon period of time and miles. True warranties, though, are included in the price of the product.
Transmission fluid should be exchanged every 60,000 km. By following your vehicle's manufacturer recommendations on transmission fluid exchanges, you are truly protecting your vehicle from preventable (and expensive) transmission damage
If your vehicle uses conventional oil, you should have it replaced every 3 months or 3,000 km.
If your vehicle uses synthetic oil, you should have it replaced every 6 months or 5,000 km.
Car batteries ideally last between 3-5 years depending on a number of factors. To ensure optimal performance and maintenance, simply have your battery checked by an ASE-Certified technician during every oil change - it shouldn't cost you anything.
Certified automotive technicians are held to measurable and strict standards in their line of work, and they are accountable to those standards individually. As their employer, Autolane is also dedicated to upholding those standards of practice.
If your car breaks down, stay safe and call for roadside assistance if needed. Once you're in a safe location, contact us immediately, and we'll arrange for towing or a mobile repair service, if possible. We’ll get you back on the road as quickly as possible.
We offer both options. If your service is quick (like an oil change or tire rotation), you’re welcome to wait in our comfortable lounge. For longer services, we encourage you to drop off your vehicle and go about your day. We also offer a shuttle service or can help arrange a rental car if needed.
You can reach us by phone, email, or through our website. We also have an online booking system where you can select the service you need and choose a time that works for you. For urgent matters, we recommend calling us directly.
Yes, we offer services for both personal cars and commercial vehicles, including trucks, vans, and other work vehicles. Whether it's regular maintenance or repairs, we have the experience and expertise to meet your vehicle’s needs.
Yes, we offer emergency repair services. If you're stranded or experiencing a sudden breakdown, give us a call, and we’ll do our best to assist you as quickly as possible. We can help with towing, on-site repairs, or arrange for a rental car while yours is being serviced.
Yes, we provide a clear estimate before starting any repairs. After diagnosing the issue, we’ll give you a breakdown of the costs for parts and labor. There are no hidden fees, and you’ll approve the quote before we begin.
Yes, we use high-quality OEM parts to ensure the best performance and longevity for your vehicle. However, if you're interested in aftermarket parts, we can discuss options with you based on your preferences and budget.
It’s important to follow your vehicle's manufacturer recommendations, which can be found in the owner's manual. Typically, cars should be serviced every 6 months or after every 5,000 to 7,500 km. Regular services include oil changes, tire rotations, brake checks, and fluid top-ups. For more in-depth maintenance, consult your mechanic for personalized advice.
We recommend scheduling an appointment in advance, especially for major repairs or if you need a specific time slot. However, we do accept walk-ins for minor services such as oil changes or tire rotations, depending on availability. If you're unsure, give us a call to confirm.
The time required for repairs depends on the complexity of the issue. Routine services like oil changes or brake repairs usually take a few hours, while more complex diagnostics or engine repairs may take a day or more. We'll provide you with an estimated timeframe when we assess your car.
An extended warranty is actually an insurance policy on your vehicle, a safeguard against expensive, unforeseen repairs. It covers repairs for an agreed-upon period of time and miles. True warranties, though, are included in the price of the product.
Transmission fluid should be exchanged every 60,000 miles. By following your vehicle's manufacturer recommendations on transmission fluid exchanges, you are truly protecting your vehicle from preventable (and expensive) transmission damage
If your vehicle uses conventional oil, you should have it replaced every 3 months or 3,000 miles.
If your vehicle uses synthetic oil, you should have it replaced every 6 months or 5,000 miles.
Car batteries ideally last between 3-5 years depending on a number of factors. To ensure optimal performance and maintenance, simply have your battery checked by an ASE-Certified technician during every oil change - it shouldn't cost you anything.
Certified automotive technicians are held to measurable and strict standards in their line of work, and they are accountable to those standards individually. As their employer, Autolane is also dedicated to upholding those standards of practice.
If your car breaks down, stay safe and call for roadside assistance if needed. Once you're in a safe location, contact us immediately, and we'll arrange for towing or a mobile repair service, if possible. We’ll get you back on the road as quickly as possible.
We offer both options. If your service is quick (like an oil change or tire rotation), you’re welcome to wait in our comfortable lounge. For longer services, we encourage you to drop off your vehicle and go about your day. We also offer a shuttle service or can help arrange a rental car if needed.
You can reach us by phone, email, or through our website. We also have an online booking system where you can select the service you need and choose a time that works for you. For urgent matters, we recommend calling us directly.
Yes, we offer services for both personal cars and commercial vehicles, including trucks, vans, and other work vehicles. Whether it's regular maintenance or repairs, we have the experience and expertise to meet your vehicle’s needs.
Yes, we offer emergency repair services. If you're stranded or experiencing a sudden breakdown, give us a call, and we’ll do our best to assist you as quickly as possible. We can help with towing, on-site repairs, or arrange for a rental car while yours is being serviced.
Yes, we provide a clear estimate before starting any repairs. After diagnosing the issue, we’ll give you a breakdown of the costs for parts and labor. There are no hidden fees, and you’ll approve the quote before we begin.
Yes, we use high-quality OEM parts to ensure the best performance and longevity for your vehicle. However, if you're interested in aftermarket parts, we can discuss options with you based on your preferences and budget.
It’s important to follow your vehicle's manufacturer recommendations, which can be found in the owner's manual. Typically, cars should be serviced every 6 months or after every 5,000 to 7,500 miles. Regular services include oil changes, tire rotations, brake checks, and fluid top-ups. For more in-depth maintenance, consult your mechanic for personalized advice.
We recommend scheduling an appointment in advance, especially for major repairs or if you need a specific time slot. However, we do accept walk-ins for minor services such as oil changes or tire rotations, depending on availability. If you're unsure, give us a call to confirm.
The time required for repairs depends on the complexity of the issue. Routine services like oil changes or brake repairs usually take a few hours, while more complex diagnostics or engine repairs may take a day or more. We'll provide you with an estimated timeframe when we assess your car.
An extended warranty is actually an insurance policy on your vehicle, a safeguard against expensive, unforeseen repairs. It covers repairs for an agreed-upon period of time and miles. True warranties, though, are included in the price of the product.
Transmission fluid should be exchanged every 60,000 miles. By following your vehicle's manufacturer recommendations on transmission fluid exchanges, you are truly protecting your vehicle from preventable (and expensive) transmission damage.
If your vehicle uses conventional oil, you should have it replaced every 3 months or 3,000 miles.
If your vehicle uses synthetic oil, you should have it replaced every 6 months or 5,000 miles.
We understand that every day your car is out of commission is costing you money. We make every effort to repair vehicles as quickly as possible. The best thing to do is to give us a call and tell us the problem.
Car batteries ideally last between 3-5 years depending on a number of factors. To ensure optimal performance and maintenance, simply have your battery checked by an ASE-Certified technician during every oil change - it shouldn't cost you anything.
Certified automotive technicians are held to measurable and strict standards in their line of work, and they are accountable to those standards individually. As their employer, Autolane is also dedicated to upholding those standards of practice.
An extended warranty is actually an insurance policy on your vehicle, a safeguard against expensive, unforeseen repairs. It covers repairs for an agreed-upon period of time and miles. True warranties, though, are included in the price of the product.
If your car is difficult to drive in a straight line or it pulls in one direction, then you have a problem with your tires, your alignment, your suspension or all of the above. Other signs include a rough ride (feeling bumps in the road more than before) or excessive swaying when driving around corners.
All car manufacturers provide a table of maintenance items in the owner’s manual that comes with the vehicle. We have this information also. Each time your vehicle comes in we will inspect it, check your mileage, and make sure your maintenance items are up to date.
Transmission fluid should be exchanged every 60,000 miles. By following your vehicle's manufacturer recommendations on transmission fluid exchanges, you are truly protecting your vehicle from preventable (and expensive) transmission damage.
If your vehicle uses conventional oil, you should have it replaced every 3 months or 3,000 miles.
If your vehicle uses synthetic oil, you should have it replaced every 6 months or 5,000 miles.
Car batteries ideally last between 3-5 years depending on a number of factors. To ensure optimal performance and maintenance, simply have your battery checked by an ASE-Certified technician during every oil change - it shouldn't cost you anything.
You don’t have to return to the dealer if you choose. While the folks at the dealership are knowledgeable, KEAN has access to the same information they do, plus more. We has access to information that some dealers do not, and our mechanics have access to a wide network of mechanic’s all over the world.
Certified automotive technicians are held to measurable and strict standards in their line of work, and they are accountable to those standards individually. As their employer, Autolane is also dedicated to upholding those standards of practice.
An extended warranty is actually an insurance policy on your vehicle, a safeguard against expensive, unforeseen repairs. It covers repairs for an agreed-upon period of time and miles. True warranties, though, are included in the price of the product.
Transmission fluid should be exchanged every 60,000 miles. By following your vehicle's manufacturer recommendations on transmission fluid exchanges, you are truly protecting your vehicle from preventable (and expensive) transmission damage.
If your check engine light is on, that is your vehicle reporting an issue. The light indicates that a trouble code has been stored inside the history in your vehicle’s on-board computer. You need to have that code scanned and interpreted; from there, the diagnostics can begin.
Most manufacturers recommend around 100,000 km, but this varies from vehicle to vehicle and manufacturer to manufacturer. We can look up what is recommended specifically for your vehicle to ensure it stays properly maintained.